Shipping & delivery

How long does shipping take?

Ultrasonic: We ship globally with UPS from Denmark, and delivery is usually 1-3 days.

Mjolnir and Sleipnir: Delivery usually takes 3-10 working days*

  • Europe: 2-10 days (shipping from DK).
  • U.S.A. and Canada: 2-5 days (shipping from US).
  • New Zealand: 7-20 days (shipping from US).

*Please note that it can take up to 15 working days before your order arrives. If you have not received your order by then please contact us at hello@vaavud.com. Remember to check your mailbox - if you are not home upon delivery the post will leave a note with the pick up location specified.

What are the shipping costs?

Shipping is free of charge.

Which payment methods are available?

We use Stripe as our payment system and accept almost any kind of credit or debit card.

  • Visa
  • MasterCard
  • American Express
  • JCB
  • Discover
  • Diners Club

Will you add VAT on the invoice?

All prices are including VAT.

Will I get a tracking number?

Ultrasonic: you will receive the tracking number in a separate e-mail.

Handheld: we ship with the regular postal service in the EU, and no tracking number is applied.

Do you ship to my country?

Ultrasonic: We ship globally with UPS.

Handheld: We ship to Canada, the United States, New Zealand, and all countries within Europe.

If your country is not listed above, we unfortunately cannot ship to your country. Please see our distributor list and contact one in your country.

What is your return policy?

You can return your product within 14 days after delivery. Before you return the product, please contact our customer service at hello@vaavud.com for further return instructions. Your ticket will be processed within 24 hours. When a return has been authorized it takes 5-10 business days to appear on your bank statement.

Will import duties apply?

Ultrasonic: We ship from Denmark, and for all orders outside EU import duties or taxes might be added by customers.

Handheld: European customers: Orders are shipped from our warehouse in Denmark, which means no import duties and/or extra taxes will be added (unless your delivery country isn’t part of EU).

US and Canadian customers: Orders are shipped from our warehouse in the US, which means no import duties and/or extra taxes will be added.

NZ customers: Orders are shipped from our warehouse in the US.